Terms of Service

Last updated: June 2025

By accessing or purchasing from SensoryFlow, you agree to these Terms of Service. Please read them carefully — they’re written to be clear and fair.

1. Overview

These Terms of Service (“Terms”) govern your use of the SensoryFlow website at sensoryflow.store and any purchases made through it. By visiting our site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

SensoryFlow reserves the right to update these Terms at any time. Changes will be effective upon posting to this page. Your continued use of the website following any update constitutes your acceptance of the revised Terms.

2. Products & Availability

All products sold on SensoryFlow are described as accurately as possible. We make every effort to display product images, specifications, and descriptions truthfully. However, we cannot guarantee that your device’s display will perfectly represent the colour or appearance of any product.

We reserve the right to limit quantities, discontinue products, or update pricing at any time without prior notice. All product offerings are subject to availability.

3. Pricing & Payment

All prices are displayed in the currency shown at checkout and are subject to change without notice. We accept major credit and debit cards, PayPal, and other payment methods available at checkout.

Payment is processed securely at the time of order. By submitting an order, you confirm that the payment information provided is accurate and that you are authorised to use the payment method.

In the unlikely event of a pricing error on our website, we reserve the right to cancel and refund the affected order, notifying you promptly by email.

4. Orders & Contract Formation

Placing an order does not constitute a binding contract until we have confirmed and dispatched it. You will receive an order confirmation email after purchase. If there is an issue with your order (e.g. stock unavailability or payment issue), we will contact you promptly.

SensoryFlow reserves the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or error.

5. Shipping

Shipping timelines, costs, and conditions are governed by our Shipping Policy, which is incorporated into these Terms by reference.

6. Returns & Refunds

Our returns and refunds process is governed by our Refund Policy, which is incorporated into these Terms by reference. We are committed to resolving any issue with your order fairly and efficiently.

7. Intellectual Property

All content on the SensoryFlow website — including text, images, logos, product names (including Auralis™), and design — is the intellectual property of SensoryFlow and may not be copied, reproduced, or distributed without prior written permission.

8. Prohibited Use

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the site. Prohibited activities include but are not limited to:

Submitting false or fraudulent orders
Attempting to gain unauthorised access to our systems
Scraping or harvesting data from our website without permission
Posting or transmitting harmful, offensive, or misleading content

9. Limitation of Liability

To the fullest extent permitted by applicable law, SensoryFlow shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website, including but not limited to loss of data, loss of revenue, or personal injury.

Our total liability to you for any claim arising out of or relating to these Terms or your purchase shall not exceed the total amount paid by you for the relevant order.

10. Disclaimer

Auralis™ earplugs are wellness products designed for comfort and noise reduction. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have concerns about hearing health, please consult a qualified healthcare professional.

11. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the relevant courts.