Shipping Policy

Last updated: June 2025

Every SensoryFlow order is handled with care. We ship worldwide and include tracking on every shipment so you always know exactly where your Auralis™ earplugs are.

Processing Time

All orders are processed within 1–3 business days after purchase confirmation. Orders placed on weekends or public holidays will begin processing on the next available business day.

You will receive an email confirmation as soon as your order has been dispatched, including your tracking number.

Estimated Delivery Times

We ship internationally. Estimated delivery times by region:

United States: 7–15 business days
Canada & United Kingdom: 8–16 business days
Europe: 7–14 business days
Australia & New Zealand: 10–18 business days
Rest of the World: 10–20 business days

These are estimated timeframes. Occasional delays may occur due to customs processing, carrier volume, or other factors outside our control. We will always do our best to support you through any delay.

Order Tracking

Every order ships with a tracking number. Once your order has been dispatched, your shipping confirmation email will contain a direct link to track your package in real time.

You can also enter your tracking number manually at 17track.net for universal carrier tracking.

If you haven’t received tracking information within 5 business days of placing your order, please check your spam folder first — then contact our support team if it’s still missing.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer and are not included in your order total at checkout.

We recommend checking with your local customs office before placing your order if you are unsure of any applicable fees in your region.

Lost or Undelivered Packages

If your tracking shows a delivery but you haven’t received your package, please first check with neighbors or your local post office — packages are sometimes left nearby or held for collection.

If the package still cannot be located, contact us within 10 days of the marked delivery date and we will open an investigation with the carrier immediately. If a package is confirmed lost in transit, we will reship your order or issue a full refund — at no additional cost to you.

Incorrect Shipping Address

Please double-check your shipping address before completing your purchase. If you’ve entered an incorrect address, contact us immediately at sensoryflow.store/pages/contact. We can update it if the order has not yet been dispatched. Once shipped, redirection is not always possible, but we will work with you to find the best solution.