We ship worldwide. Whether you’re in the US, Europe, Australia, or anywhere in between, we’ll get your Auralis™ earplugs to you. Shipping availability and timelines may vary slightly by region.

Delivery typically takes 7–15 business days depending on your location. We know that’s not overnight, but every order is handled with care and ships with full tracking so you’re never left wondering.

Yes — once your order ships, you’ll receive a confirmation email with your tracking number and a link to follow your package in real time. Check your spam folder if you don’t see it within 24–48 hours of placing your order.

Use the tracking number provided in your shipping confirmation email. You can enter it directly on the carrier’s website or use a universal tracking tool like 17track.net for the most up-to-date status.

International shipments occasionally experience delays at customs or during peak carrier periods. If your estimated delivery window has passed and tracking hasn’t updated in several days, please reach out to our support team and we’ll look into it right away.

We take responsibility for every order we send. If your package is confirmed lost in transit, we’ll either reship your order at no cost or issue a full refund — your choice. Just contact us with your order number and we’ll make it right.

Auralis™ earplugs use acoustic filter technology to reduce the overall volume of ambient noise without muffling or distorting sound. Think of it like turning down the volume on the world — not turning it off. You still hear your environment, just at a more comfortable, manageable level.

No, and that’s intentional. Auralis™ is designed to filter noise, not eliminate it entirely. You’ll still be aware of your surroundings — you just won’t feel overwhelmed by them. This makes them suitable for everyday use, work, and travel where staying aware matters.

Yes. Conversations, alarms, announcements, and other essential sounds remain audible. Auralis™ reduces the intensity of noise rather than creating a sound barrier, so you stay connected to your environment while feeling significantly more at ease within it.

Comfort was one of our core design priorities. Auralis™ has a low-profile shape and a soft fit designed to reduce ear fatigue, even during extended use. Many customers wear them for several hours at a time without discomfort.

Yes. Auralis™ is built to be reused — not thrown away after a single use like foam earplugs. With proper care, they’ll stay in great condition and perform consistently over time.

With regular use and proper cleaning, Auralis™ earplugs are designed to last for many months. How long they last ultimately depends on usage frequency and how well they’re maintained — but they’re built to go the distance.

Yes — and this is one of the most popular use cases. Auralis™ has a low-profile design that works well even for side sleepers. If nighttime noise is affecting your sleep quality, they’re a comfortable, practical option to try.

Absolutely. Airplane cabin noise, train hum, busy airports — travel environments can be relentlessly loud. Auralis™ makes long journeys more comfortable without isolating you from important announcements or the people around you.

Yes. Open offices, co-working spaces, libraries, and coffee shops all come with unavoidable background noise. Auralis™ takes the edge off that noise so your attention can stay on what matters. Many of our customers wear them as part of their daily focus routine.

Auralis™ is a popular choice among people who experience sensory sensitivity, including those with ADHD, anxiety, or other conditions that make loud or unpredictable noise especially difficult. While we don’t make medical claims, many customers with sensory processing differences have found them genuinely helpful in everyday situations.

Rinse them gently with lukewarm water and a small amount of mild soap. Avoid harsh chemicals, alcohol-based cleaners, or anything abrasive that could damage the filter or material. Rinse thoroughly and let them air dry completely before storing or using again.

We recommend cleaning your earplugs after every few uses, or more frequently if you wear them during sleep or in high-contact situations. Regular cleaning keeps them hygienic and helps maintain their performance over time.

Store your Auralis™ earplugs in their case when not in use. Keeping them in a clean, dry place protects the filters and helps them stay in top condition between uses. Avoid leaving them loose in bags or pockets where they can collect debris.

Most people wear Auralis™ comfortably for several hours at a time. If you’re new to earplugs, we suggest starting with shorter sessions and building up as you get used to the fit. Listen to your ears — if you feel any discomfort, it’s fine to take a break.

We offer a 30-day satisfaction window. If you’re not happy with your purchase for any reason, contact our support team within 30 days of receiving your order and we’ll work with you to find a resolution — whether that’s a replacement, store credit, or a refund.

Reach out to us via our Contact page with your order number and a brief description of the issue. Our team will respond promptly and guide you through the process. We aim to make this as straightforward as possible.

That’s on us. If your order arrives damaged or defective, please contact us within 7 days of delivery and include a photo of the item. We’ll send a replacement as quickly as we can at absolutely no cost to you.

Orders can be cancelled within 12 hours of being placed, as long as they haven’t already shipped. After that window, the order will be on its way to you — but you’re still covered by our return policy once it arrives. Contact us as soon as possible if you need to make a change.

Contact us immediately at our Contact page with your correct address and order number. If the order hasn’t shipped yet, we’ll update it right away. Once a package has left our facility, we’re limited in what we can do — but we’ll always do our best to help.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment methods available at checkout depending on your region. All options are displayed securely at checkout.

Yes, completely. Our store runs on Shopify, which uses industry-standard SSL encryption to protect all transactions. We never store your payment details — every purchase is processed through a fully secure, certified payment gateway.

Yes. PayPal is available as a payment option at checkout. It’s a great choice if you prefer not to enter your card details directly — and it adds an extra layer of buyer protection on top of our own policies.

Absolutely. We accept Visa, Mastercard, American Express, and most other major cards. The checkout process is secure and straightforward — your card details are never stored on our end.

SensoryFlow is a premium wellness brand built around a simple idea: that calm, comfort, and focus aren’t luxuries — they’re things everyone deserves access to. We design products for people navigating a world that’s louder and more overstimulating than ever.

Modern life is genuinely noisy — open offices, crowded transit, sleepless nights, sensory overload. We saw a gap between bulky noise-canceling headphones and cheap disposable foam earplugs. SensoryFlow was created to fill that gap with something thoughtfully designed, reusable, and actually comfortable to wear.

Traditional foam earplugs are designed to block as much sound as possible. Auralis™ is designed to filter it — reducing noise to a more comfortable level while keeping you connected to your environment. They’re also reusable, more comfortable for extended wear, and built to a higher standard of quality than disposable alternatives.